Shipping and Returns

Shipping Details

Every order ships free—no minimums—via UPS or FedEx across the U.S. Orders placed by 11 AM CST are processed the same business day; orders placed after that time or on weekends/holidays are processed the next business day. Most orders arrive in 1–5 business days, depending on your location. You’ll receive a tracking number by email once your order ships. If any item is out of stock, we’ll notify you and issue a full refund for the entire order.

Delivery Locations

We ship to all postal areas in the United States. If we have concerns about the security of your delivery address (e.g., communal mailboxes or PO Boxes), we may contact you to arrange a safer alternative.

Incomplete Orders

If your order arrives incomplete, first review your order confirmation email to verify what was included, then check the shipment status using your tracking number. Still missing items? Our team is here to help—visit our Contact Page or call us at +1 (866) 307-5211 for quick resolution.

Return Policy

We offer a 30-day return window for most purchases. To qualify, items must be unused, in their original condition, and include all packaging. A 15% restocking fee applies to returns. Visit our Contact Page within 30 days of delivery to initiate your return—we’ll cover shipping costs if the item is defective or we made an error. Refunds are processed within 10 business days of receipt, issued to your original payment method, minus the restocking fee.

How to Return an Item

  1. Start the Process: Visit our Contact Page within 30 days of delivery to request a return authorization.
  2. Check Condition: Ensure the item is unused and in its original packaging.
  3. Ship It Back: You’re responsible for return shipping costs unless the item is defective or we made a mistake—don’t ship without authorization.

Additional Return Details

  • Exceptions: No restocking fee applies, and we cover return shipping if the item is defective or we shipped incorrectly.
  • Questions?: For assistance, visit our Contact Page or check our company details below.

Address: JELA-USA, LLC. 1703 N 13th Street Rogers, AR 72756

Email Address: [email protected]

Telephone Number: +1 (866) 307-5211